The price they/she charge(s) for Moravian cookies, I’d expect a “no questions asked” quality policy.

doglot on 05/07/2009 (4:01 am)

I had a most unpleasant experience with the Mrs Hanes company recently. I had a tin of their cookies that also contained a smelly liquid. I called the company, and offered to return the cookies at my expense for a replacement tin. Not only did the receptionist refuse the offer, she was sarcastic and snarky. She as much as called me a liar and hung up on me.

After several unreturned telephone calls and e-mails, I was forced to seek assistance from the North Carolina Consumer Protection Dept.

It took about four months, but the Mrs. Hanes cookie company finally refunded the cost of the cookies.

There are easy ways and there are hard difficult ways. Mrs. Hanes chose to take the difficult path. Their cookie quality is spotty, and their customer service is TERRIBLE.

Robin Bullock on 04/29/2009 (10:25 am)